Contact centers are losing much more money than they think from employee turnover. Common attempts to keep employees happy like potlucks, dress-up days, and other center-sponsored events are nothing more than temporary band-aids on a much larger wound and aren’t truly engaging. More importantly, there is no controlled measurement to show that any of these internal initiatives are actually effective.
Let’s take a look at each individual source of cost a contact center experiences when replacing a fully productive agent.
First: The hiring process:
Since HR does this so frequently in contact centers, they are pretty efficient at it. Still, you should count the total time and costs that HR dedicates to this process. Each of these new hires needs to be added to your system, put on payroll, given a corporate ID and given security access.
Secondly: Training and Enablement Process:
Hiring instructors and coaches. This includes salaried and hourly employees who are taken away from other productive work. Next is the price of software and materials. If any of your training materials or technology is charged on a per user or per class basis, you should add that to your total cost as well. Adding together the above factors results in the total cost per class. Then see how many classes you hold annually and multiply your total cost per class by the number of classes to get the annual cost.
Third: Agents’ Salary
These new hires receive a salary through the entire training process, many of whom never even end up taking a single call for the company.
Now, We come to you with Nūn Text-to-Speech. A solution that will deflect calls going to agents, since people will get the service, you can now launch new services that where previously done via agents, cut your cost to the lowest and save time via the IVR due to its dynamic nature of handling data.
Nūn text to speech is designed for common IVR phrases. This means that IVR phrases and words can be read out flawlessly. Language Support: Accurate Arabic & English TTS. Accurate TTS will turn traditional IVR dialog into more natural and engaging conversations. Pronouncing words naturally, will allow the IVR to sound more human allowing for more meaningful and informative conversations. With our team of Expert Linguistics who developed the most Accurate Arabic TTS that will turn your IVR dialog into more natural and engaging conversations. By pronouncing words and names correctly and naturally, Will allow the IVR to sound more human allowing for more meaningful and informative conversations. Everybody loves hearing their own names. Addressing someone by name creates a trigger in that person’s brain that says “I’m being spoken to on an individual level”. With Personalized conversations, customers can be greeted by name. This will allow organizations to communicate with their customers on a human level; by creating a more intimate bond with their customers. And as we mentioned above, Hiring and training agents requires weeks, even months. However, by immediately synthesizing text into speech, products and/or services can be delivered over the IVR in a shorter time. With Nūn Arabic TTS Share any updates, news or company information with customers in real time. This opens up a channel where up to the minute information can reach customers instantaneously.
