Info-Graph: 7 Reasons to Choose PureCloud
PureCloud is a feature-rich, all-in one, cloud contact center solution built by Genesys. PureCloud offers organizations the chance to provide a true omni-channel experience for its customers by [...]
The Contact Center: On-Premise Vs. On-Cloud
Choosing the right contact center solution can be challenging in this day and age. When selecting your contact center solution you may be faced with the dilemma of cloud vs. on premise. The [...]
Improving Agent Performance by Providing Better Agent Experience
Make your agents’ lives easier so they can focus on the task at hand. We all know that happy employees = more productivity. Well, its the same with agents. Build your agents the optimum [...]
Infographic: 5 considerations for next-gen customer care
We are officially in 2018, organizations’ Customer Care solutions must adapt to the needs of our Next-Gen customer. At IST we firmly believe that one of the most important aspects for the [...]