SMS – A New Interaction Channel For PureCloud
PureCloud is now offering SMS as a new interaction channel. PureCloud is the All-in-one cloud contact center developed by Genesys. Since its initiation PureCloud’s main strengths included, its [...]
Context Matters. Build effortless personalized customer journeys based on what customer wants.
“An organization that provides a personalized service, makes its customers feel important everytime they interact with you.” Jon Arnold Telecom Analyst & Strategy Consultant Even in today’s [...]
The Next Big CX Trend: Asynchronous Messaging
Unless you’re already familiar with it, the first thing you’ll probably need to know is: what exactly is asynchronous messaging? According to techopedia Asynchronous messaging is a communication [...]
Break the norm and become un-traditional with: Cisco’s Precision Routing for Contact Centers!
Handling customer calls efficiently is crucial to your organization’s image. All companies work hard to adjust their agents, according to their business needs; in order to increase their [...]
[InfoGraph] Cloud Adoption in the Middle East (2018)
Based on a recent study conducted by IDC in the Middle East on behalf of IST & Genesys, "74% of organizations that use cloud-based applications in customer engagement centers have [...]