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In the Customer Experience Technology industry we are constantly bombarded by news how Artificial Intelligence (AI) will reshape the industry. At times one think, this is a nice, but is it [...]

Live Webinar Guest: Zach Taylor, Director of Global Contact Centers, Cisco: IST, has hosted a LIVE webinar on May, 3rd 2018, with Zach Taylor, the Director of Global Contact Centers, to discuss, [...]

Need to secure that buy or improve close rates on shopping carts? Simple. Provide exceptional customer service all day, everyday. In-store, over-the-phone and online have all become competition [...]