PureCloud new feature: Post Interaction Survey
One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]
Watch Cisco Finesse 12 for UCCE in Action
Everyone in the industry is excited about the new release of Unified Contact Center Enterprise version 12, including us at IST. There are so many different updates to dive deep into, but for [...]
All Aboard Cisco UCCX 12 – What’s new in Cisco UCCX 12?
We’re thrilled with the latest release of Cisco Unified Contact Center Express (UCCX) 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even [...]