The Role Of Conversational IVR In The Banking Industry
The customer experience is paramount in the banking industry. If customers aren’t satisfied with their interactions, they will switch banks—which could cost a company lots of money. One way to [...]
How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%
In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]