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  As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for generations, and those who fought to [...]

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion rate is considered higher for existing customers.  Still, Customer [...]

Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult task. The vendors you choose to work with have a big [...]

Join The Multicloud Revolution with Genesys; Your business is unique. You have different objectives, strategies, tech requirements, and geographic needs. And you must meet specific security and [...]

In our recent webinar with the CX Guru, Khaled Ramadan – Powered by Verint, We asked Ramadan about his thoughts on the role of AI in the contact centers? Here are some of his interesting [...]

What is Verint Automated Quality Management (AQM)? Relying on a small percentage of calls to determine whether agents meet procedural and regulatory requirements is risky at best. With so many [...]

We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]

During the current crisis, an increasing number of organizations strengthened their digital platform for better customer interaction, enabling a means to better assist their customers through [...]

Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]