In 2002, our slogan was connecting business. Our principal mission was to connect businesses with their customers. Even though today our slogan has evolved to the customer experience technology experts, our efforts in connecting businesses with their customers remain deep-rooted in our strategy.
With the launch of OmniCloud, we are further cultivating this mission. After careful consideration and years of extensive market research, we were able to spot a big gap in the market: a
connected digital cloud experience. Imagine a place where all your Customer Experience channels are seamlessly connected, where agents have the same view of the customer, regardless of communication channel. A place where you have a 360 view of your customer, and supervisors have an unified display over any communication channel within the same desktop.
Imagine Uniform, Unified, and Seamless reporting systems, where your organization can make use of the power of insights and analytics to track and tweak the customer journey across all channels continuously and simultaneously. Whilst other solutions work independently, ISTbrings a strong
connected digital customer experience.
A Differentiated connected digital customer experience will set your organization apart from your rivals. It is well documented that the main differentiator in today’s marketplace, is the customer experience. A well connected CX system will lead to increased customer acquisition and retention.
It was obvious to IST to partner with Genesys. Genesys has been named as a Gartner Magic Quadrant Leader for 8 consecutive years. Genesys offered a unique and compelling solution not only for strong customer care and attention to detail, but for connecting communication channels. Coupled with IST’s own products such as Sentiment Analysis coming out of its R&D Department, namely LISC (Language Speech Innovation Center), the IST OmniCloud offers unprecedented power and flexibility previously unseen on the cloud.
IST is not a stranger when it comes to industry firsts. IST now has an additional ‘new first’ record. It is the first Cloud Genesys Partner within the Middle Eastern Market. Disruption is not a trend, it’s a necessity and with that, IST strives to always empower its customer with the necessary tools to focus on their business. OmniCloud offers organizations a chance to use the most advanced connected digital customer care solution without the operational headache of traditional on-premise solutions.
About IST
IST is an award-winning Customer Experience Systems Integrator dedicated to delivering powerful and innovative Customer Experience solutions within the Middle East and Turkey. Established in 2002, IST has rapidly grown to be the market leader and has earned the reputation for service quality, innovation and prompt project delivery. IST’s Expertise lies with integrating technology from industry leaders and is proud to be both Cisco ATP for Contact Center and a Genesys Gold Partner.
Source: IST Blogs
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