2021 Gartner Magic Quadrant for Contact Center as A Service
We IST are extremely proud of our Gold Partner Genesys to be named as a Leader in the recent Gartner Magic Quadrant for Contact Center as a Service. Proving that Genesys is committed to its vision “Bringing Experience as A Service”.
Genesys is a Leader in this Magic Quadrant. Genesys Cloud CX is a specialized CCaaS platform, offered to organizations through a mix of direct sales and channel partner relationships, which vary between regions.
Genesys was founded in 1990 and in the following 31 years has established a global sales, marketing and operations presence. It has been largely successful in using its business foundation to sell and support Genesys Cloud CX, used to be called Genesys PureCloud, which launched in 2015.
The Genesys Cloud CX offering is both an all-in-one public cloud solution and an innovative cloud development platform. The Genesys Cloud solution delivers the broadest and deepest set of CCaaS capabilities available using a single, all-in-one design to speed deployment, reduce complexity, and simplify administration in Contact Centers and more. The Genesys Cloud platform is designed to help you manage change in a secure, reliable, and scalable way for better customer experience.
