Genesys PureCloud named as Leader in The Forrester Wave™: Cloud Contact Centers, Q3 2018

There is a lot that makes Forrester Wave Cloud Contact Center report unique, however from my personal standpoint is that it matches the speed of the cloud, by being released every quarter, rather [...]

No doubt that our lifestyle today has drastically changed, time is always an essential factor in our daily activity success. Understanding how text to speech (arabic TTS) could help your [...]

Customer experience has become a key differentiator in most organizations, and as the years go by its becoming more and more important to deliver a powerful and seamless customer journey. [...]

PureCloud the All-in-One Cloud Contact Center now supports three new direct messaging channels. Facebook Messenger, Twitter Direct Message & Line! This news is even sweeter for Contact Center [...]

PureCloud the All-in-One Cloud Contact Center now supports three new direct messaging channels. Facebook Messenger, Twitter Direct Message & Line! This news is even sweeter for Contact Center [...]

Should the Contact Center & UC Collaboration be siloed or not? The day old question. How can Cisco UCCX help? I remember in 2005 when I was a support engineer at one of IST’s [...]

Two pilots, working together and going through a long list of procedures to start-up an engine of a 180-186 seated Airbus plane, thats getting ready to departure to Dubai, UAE. How do they do it? [...]

Cisco Customer Care has been rebranded as Cisco Customer Journey Solutions, reflecting the direction of which Cisco is taking with their Contact Center Customer Experience portfolio. (Please [...]

Organizations around the world are investing tons of money to create and build a seamless customer journey. Now, with Genesys’s new feature, Co-browsing & Screen Sharing, customers can have [...]

If you are like me, where you checked your Linkedin three times a day, in the morning, during lunch break and towards the end of the workday,  you would not have escaped the news that Google [...]