Integrate Google Contact Center AI with existing Contact Center Platform

If you are like me, where you checked your Linkedin three times a day, in the morning, during lunch break and towards the end of the workday,  you would not have escaped the news that Google [...]

“Companies that offer best-in-class customer experiences grow faster and more profitably. To reach this level, insurers must relentlessly improve customer journeys across channels and business [...]

A whole new way to engage with your customers. I’m a texter, whether at work or with friends, you’d find me constantly messaging. It makes sense because I can ask what I want in short [...]

It’s a known fact that Customer Experience (CX) is the new battlefield for today’s digitally savvy customers. Rival products and Services can be copied easily within six months, but good customer [...]

Buying your first car or second regardless of the experience its always a process that takes time. Well, people take time to decide on which car model, colour, options they want to buy. Unlike [...]

In the Customer Experience Technology industry we are constantly bombarded by news how Artificial Intelligence (AI) will reshape the industry. At times one think, this is a nice, but is it [...]

Live Webinar Guest: Zach Taylor, Director of Global Contact Centers, Cisco: IST, has hosted a LIVE webinar on May, 3rd 2018, with Zach Taylor, the Director of Global Contact Centers, to discuss, [...]

Need to secure that buy or improve close rates on shopping carts? Simple. Provide exceptional customer service all day, everyday. In-store, over-the-phone and online have all become competition [...]

Usually, around this time of the year, the CX industry awaits reputable reports by Gartner on the state of the players in the industry. Gartner releases two reports, one for Contact Center [...]

Usually, around this time of the year, the CX industry awaits reputable reports by Gartner on the state of the players in the industry. Gartner releases two reports, one for Contact Center [...]