How TTS will Revolutionize the F&B Industry

How do you think customers feel when they have to repeat their address for the 100th time when ordering food from their favourite restaurant/fast food chain? In fact, How do YOU feel when you [...]

Over the past decade, customer habits have changed tremendously. where Digital media usage has strongly increased, Facebook, Whats app, Instagram, web chat and much more. This trend has resulted [...]

Patients are the customers of any hospital or healthcare facility. We all talk about customer experience or CX, but now it’s time to bring into focus the type of customer we are talking about: [...]

Investopedia defines Customer Centricity as: “An approach to doing business that focuses on creating a positive experience for the customer. Client centric businesses ensure that the customer is [...]

A bad economic situation and rising crime usually go hand-in hand. In the contact center world there are also things that go hand-in-hand, that’s why I would like to take this moment to discuss [...]

A New product falls under the Nūn TTS Umbrella: Nūn Editor What is Nūn Editor? Nūn Editor is a cloud solution that enables you to create and edit TTS generated audio files in 21+ languages, [...]

Majority of the organizations when they started to embark on their digital transformation, they began with the customer-facing touch points. Think of the mobile applications, web-chat, email [...]

Integrating your back office with your contact center is one way you can provide seamless communication with cisco’s task routing APIs, what’s more you can integrate your CRM and ticketing [...]

IST & Genesys commissioned IDC to carry out research regarding cloud adoption and cloud trends in the Middle East. We learnt about who is involved in making decisions on the procurement of [...]

PureCloud is now offering SMS as a new interaction channel. PureCloud is the All-in-one cloud contact center developed by Genesys. Since its initiation PureCloud’s main strengths included, its [...]