Improving Agent Performance by Providing Better Agent Experience

Make your agents’ lives easier so they can focus on the task at hand. We all know that happy employees = more productivity. Well, its the same with agents. Build your agents the optimum [...]

We are officially in 2018, organizations’ Customer Care solutions must adapt to the needs of our Next-Gen customer. At IST we firmly believe that one of the most important aspects for the [...]

In 2018, customers in Egypt are digital-savvy, mobile ready and socially inclined. This means that organizations have to fuel up digital budgets and optimise customer experiences to cater to the [...]

Tuning a workforce management solution is not as complex as flying an airplane, never the less with a little help from a WFM expert, you could get those desired results. What do our WFM [...]

Its not news that Saudi Customers are digital savvy, or that they have a higher than the global average number of people accessing the internet. What is news is that: 70% of Saudis have more than [...]

When designing your organization’s customer experience its important to that you apply a “Customer Centric” approach. Meaning, design your customer experience around your [...]

When it comes to social customer care, organizations have been eagerly focused on decreasing response times knowing that in this day and age customers expect their issues resolved or acknowledged [...]

There are many challenges when choosing and assessing a reliable Technology Partner to design and build your contact center to manage your Customer Experience. Organizations look for: A local [...]

“Use of Arabic online has increased proportionally with the increase in Internet users. In comparison English remains essentially flat, 25% in 2013 and 28% in 2017, despite the increase in [...]

IST Networks are thrilled about the latest release of Cisco Customer Care 11.6. This news is particularly exciting for IST since we have been implementing, supporting and operating Cisco Customer [...]