IST Sponsors: Financial Services’ Customer Experience Summit (UAE) & Kingdom Call Center Transformation Summit (KSA)

IST is proud to announce that it is sponsoring the upcoming Financial Services’s Customer Experience Summit in UAE & the Kingdom Trans formation Call Center Summit. These "cannot [...]

IST is proud to launch its newest service offering: Nūn Studio! Nūn studio uses its powerful TTS engine to instantly turn any given text into human-sounding speech in the form of audio files. Nūn [...]

Since the beginning of time, humans have evolved into more experienced customers. The more we grow, the more we expect our customer experiences to grow. That’s why, one of the most [...]

Measuring customer social sentiment in 2017 is now a given. Organizations are using a combination of NLP (Natural Language Processing), AI and word spotting sentiment analysis solutions to [...]

Do you want to offer your customer an option to reach out to you via digital platforms, regardless of which one channel it is? May it be web, email or social media? Do you want to offer a [...]

Social media customers are dictating whether your brand is going to flourish or flop. That’s why sentiment analysis is becoming one of the most indispensable solutions of the 21st century. But we [...]

Nūn is a voice solution that offers a combination of industry-specific services and support that aims to tackle the unique challenges faced by certain industries. The Nūn ن TTS engine is one of [...]

Let IST lend you an extra set of ears, literally! IST is now offering a state of the art sentiment analysis tool that will allow you to automatically extract and analyze customer sentiment in [...]

In 2002, our slogan was connecting business. Our principal mission was to connect businesses with their customers. Even though today our slogan has evolved to the customer experience technology [...]

Ahmed Zaghmouri (right) and Samer Shafeek (left) at the Istanbul IST and Cisco Customer Experience Road Show. Ahmed Zaghmouri recently took time to speak with IST and we learn what he does and [...]