All Aboard Cisco UCCX 12 – What’s new in Cisco UCCX 12?

We’re thrilled with the latest release of Cisco Unified Contact Center Express (UCCX) 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even [...]

What is Nūn ن Arabic TTS API? Arabic synthesized voices has come a really long way over the years, our Arabic linguists made sure that the Nūn Arabic TTS is both accurate and fluent that all [...]

Self-Service apps, why do customers like them? Today, February 2019, there are over 2.2 million apps that exist on both iOS and Android platforms. Each month, up to 40,000 apps are submitted to [...]

Nowadays, organizations are investing a lot in having a cloud contact center, to powerfully engage with their customers through multiple channels. Unfortunately,  some might still not be [...]

The main focus of any organization in the world is to make their customers satisfied, build new and create loyal ones. In order to do that enterprises started to shift to cloud solutions, which [...]

EUData is one of IST’s leading partners when it comes to providing omnichannel customer engagement solutions, whether integrated within your existing Cisco contact center, other vendors or [...]

An existing fact once stated as a prediction that it’s estimated that humans will still be required in 1 out of 3 customer service interactions in 2017 (Gartner), no doubt AI and CX are [...]

We are lucky with this prediction from Genesys, as not only we have what Mohamed Afifi (Managing Director – Middle East, Genesys) share with us his prediction on CX for the Middle East [...]

Every year, in December, at IST we make our prediction for the next year in the trends for the CX. This year we thought to do it differently. We’ve asked our technology partners on their [...]