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تواجه صناعة الرعاية الصحية الآن الكثير من التحديات التي تؤثر على كل من الربحية وتجربة المرضى. أظهرت دراسة حديثة قام بها دانيال أن 84٪ من المرضى ينتبهون لمواعيدهم عندما يتم تذكيرهم ، ويتم تقليل [...]

For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]

  There is something special about the Cisco Customer Experience/ Contact Center / Customer Engagement strategy that makes it stand out. See Cisco contact center believes in connecting [...]

  Health Care industry now faces a lot of challenges in which affects both the profitability and the patients’ experience. A recent study by Daniel fell shows that 84% of patients keep their [...]

  Cisco Unified Contact Center Express now supports Facebook Messenger! This comes at the perfect time as news reports that fewer people are engaging with brands on their public social media [...]

    ‘بالطبع فإن مراكز الاتصال وخدمة العملاء هي بمثابة الواجهة أو الخطوط الأمامية لأي مؤسسة ؛ وبالتالي فإن مراكز الاتصال التي تقدم خدمة ممتازة بالضرورة سيعكس تجربة متميزة تسعد [...]

I’m in my mid-30s, I am considered to be at the cusp of being a millennial, born in 1983. My group of friends ranges from the late 20s to late 30s. I’ve noticed something in the way friends who [...]

PureCloud the All-in-One Cloud Contact Center now supports three new direct messaging channels. Facebook Messenger, Twitter Direct Message & Line! This news is even sweeter for Contact Center [...]

If you are like me, where you checked your Linkedin three times a day, in the morning, during lunch break and towards the end of the workday,  you would not have escaped the news that Google [...]