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Professional Services
IST’s expert team of engineers and developers can bring your CX demands to life
A world-class professional services and multi-technology vendor integration team
IST has been delivering world-class customer experience solutions to the Middle East since 2002. As we are Cisco ATP Certified and a Genesys Gold Partner, our team of experienced engineers can help you to bring your CX project to life
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With over 250 employees, IST has the largest workforce dedicated to Customer Experience
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IST has deployed over 150 CX projects
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IST has been awarded 38 Industry Awards for service excellence and innovation by industry experts
Here are just some examples of our past work
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Multi-Vendor Integration
IST’s team of experienced engineers and software developers has integrated numerous CX solutions, new and old. Legacy business systems are bought up-to-date by integrating with the latest CX solutions in the market today.
Below is a small sample of vendors we have worked with on various projects:
- Cisco
- Genesys
- Avaya
- Nuance
- NovelVox
- TeleOpti
- Verint
- Backbase
- Entersekt
- and many more…