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“IST made a great job of installing the solution and their experts always respond on the spot if we need support. We can make changes to the underlying business rules on the spot – we don’t need to wait for IT.”
Sary Shukry
Head of Operation Development, Complaint Management and Mobile Number Portability
“We’ve grown social media traffic by 25%, while simultaneously reducing agent staffing costs by 15%.”
Riyadh Alonazi
General Manager, Customer Care Centers
“IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to their local experience and support in KSA. It helped us to optimize and adapt the solution perfectly to our business requirements.”
Saeed Basad
Call Center Technologies Director
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