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xCAI for Banking

Human Sounding Arabic AI-Powered
Conversational IVR Designed For You

What is xCAI Banking?

The critical aspect of customer experience is particularly true in the banking industry, where customers in their day-to-day activities are far less concerned with the business efficiencies than enjoying a seamless and efficient experience with their bank. With our background in working with the financial services CX industry, where we have analysed the gap between the customer experience and the methods used by the providers, we have an inherent passion for customer service.

This has enabled us to create the xCAI Banking to address these issues full-on while maintaining the key business advantages for the banking organisations themselves. By utilising the latest AI technologies, we offer the most sophisticated experience for both parties.

What is Nun Banking Conversational IVR

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xCAI Banking Features

AI-POWERED ARABIC SPEECH GENERATION

Accurately interprets currencies, formats, names, and numbers.

INTENT RECOGNITION

This allows customers to state their needs in their own words, including complex queries. Our software understands the meaning behind customer queries with high accuracy. If a query is ambiguous, the technology will ask additional questions to understand. This results in a human-like dialog between customers and the software

ON-PREMISE SOLUTION

Install it on-premise to comply with your regulatory requirements and compliance

PERSONALIZING SELF-SERVICE

Transform your IVR system into a valuable asset for strengthening customer relationships

PERSONALIZED GREETING

Everybody loves hearing his or her own name. Addressing someone by name creates a trigger in that person’s brain that says, “I’m being spoken to on an individual level”.

xCAI Banking has been developed to offer significant benefits to both the business and the consumer

For The Business

For The Business

Reduced Operational Costs – automation will enable the optimisation of the number of people required to deliver the quality service required. In addition, operational efficiencies will reduce the amount of training and support required.

Greater Customer Retention – the improvements in the customer experience will enhance customer retention (and acquisition) through an improved reputation.

Improved First Call Resolution – we support Arabic and English, this embraces supporting colloquial language models covering Saudi Arabia, Egypt & other GCC accents, enriching the Arabs’ conversational IVR with experience and satisfaction and simply leading to greater productivity.

For The Customer

For The Customer

More Personal Experience – by having dedicated services for the Banking sector along with personalized greetings, customers will enjoy a greater experience. This is enhanced by xCAI’s offering of colloquial Arabic as well as English language options.

Reducing Call Duration – intelligent voice services for common tasks reduces endless IVR menus and improves first call resolution leading to shorter AHTs and improved efficiency.

On-the-go Banking – your customer won’t need to sit down and have their mobile phones in front of them to finish a bank transaction or get some information about their accounts. Now they can finish all their needs while they are on the go, talking to xCAI.