Every channel. One workspace.
Bring WhatsApp, email, social, and webchat into one AI-powered desktop, helping agents serve every customer from a single workspace.
Customers choose their channel. Agents see one conversation. AI handles the rest.
DEP is built to make every customer interaction easier to resolve. Generative AI suggests responses, intelligent routing connects customers to the right agent, and conversation history follows every interaction across channels.
Make every interaction easier to resolve.
Omnichannel Engagement
Manage WhatsApp, email, SMS, social media, and webchat from one unified agent workspace.
AI-Powered Assistance
AI-generated replies, automated categorization, and intelligent recommendations help agents respond faster and more accurately.
Intelligent Routing & Automation
Automatically route conversations and automate repetitive enquiries to improve response times and maximize agent productivity.
Unified Customer View
Access customer history, preferences, and previous interactions in one place for faster, more personalized service.
Analytics & Customer Insights
Monitor performance, channel activity, and customer satisfaction with real-time dashboards and automated CSAT feedback.
Built for Operational Efficiency
Reduce manual effort, eliminate tool switching, and give teams everything they need to resolve conversations from a single platform.
Where your customers already are.
DEP connects to every major social and digital channel and its webhook architecture means it stays connected to whatever emerges next. No rebuilding required.
Help agents work smarter, not harder.
The agent interface is where CX strategy either holds or falls apart.
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Quick Macros
Multi-step tasks, routing, labelling, responding, completed with a single action.
Collaborative Notes
Private or shared annotations on any interaction, visible to the right team members.
Three-way Conferencing
Bring a specialist into a live conversation in real time, without disrupting the customer.
Live Web Search
Retrieve current information from the web directly within the agent interface, no tab switching.
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Multilingual Support
Serve customers in their preferred language from the same desktop, without a separate workflow.
Quick Macros
Multi-step tasks, routing, labelling, responding, completed with a single action.
Collaborative Notes
Private or shared annotations on any interaction, visible to the right team members.
Three-way Conferencing
Bring a specialist into a live conversation in real time, without disrupting the customer.
Live Web Search
Retrieve current information from the web directly within the agent interface, no tab switching.
Multilingual Support
Serve customers in their preferred language from the same desktop, without a separate workflow.
What changes when every channel is in one place.
Customers feel heard, faster
AI, automation, and intelligent routing help customers reach the right agent and resolve issues on their preferred channel.
Agents focus on what matters
Routine enquiries are automated while AI assists with complex conversations, helping agents work faster and more effectively.
Turn data into action
Built-in analytics provide real-time visibility into performance, channel activity, resolution rates, and customer satisfaction.
Scale without adding complexity
Support multiple brands, departments, or business units from a single multi-tenant platform that grows with your organisation.
One platform, total consistency
Every channel, interaction, and customer insight is managed from one platform for a seamless, consistent experience.
Conversations improve over time.
Adaptive AI continuously refines responses, classifications, and recommendations with every interaction.
Connects to the systems you already use.
DEP connects your contact centre and customer data, giving agents the context to resolve every interaction.
- CRM SystemsBi-directional CRM integration keeps customer profiles, interaction history, and case records synchronised in real time.
- XCAI & Virtual AssistantsNative integration with XCAI and third-party chatbots for automated first-line resolution before agent handoff.
- Knowledge BaseAccess the knowledge base directly within DEP, without leaving the conversation.