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IST has been recognized by Cisco as a leading partner delivering exceptional customer experience solutions by being awarded Cisco Middle East Partner of the year, 2018. This recognition is for [...]

Many are opting to migrate their contact centers to the cloud. Based on a recent cloud adoption survey conducted by IDC in the Middle East: one of the top 4 concerns facing organizations when [...]

Instagram is on the rise, we’ve heard it, we know it, but what are we doing about it? Lets talk numbers, Instagram has been increasing by 43% in UAE, 8% Saudi, 425% in Egypt, and 24% in Qatar. [...]

How does an organization measure the success of its Customer Experience? It’s quite simple: with customer feedback. By listening to our customers we can know the things we are doing right, [...]