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Investopedia defines Customer Centricity as: “An approach to doing business that focuses on creating a positive experience for the customer. Client centric businesses ensure that the customer is [...]

A bad economic situation and rising crime usually go hand-in hand. In the contact center world there are also things that go hand-in-hand, that’s why I would like to take this moment to discuss [...]

A New product falls under the Nūn TTS Umbrella: Nūn Editor What is Nūn Editor? Nūn Editor is a cloud solution that enables you to create and edit TTS generated audio files in 21+ languages, [...]

Majority of the organizations when they started to embark on their digital transformation, they began with the customer-facing touch points. Think of the mobile applications, web-chat, email [...]

Integrating your back office with your contact center is one way you can provide seamless communication with cisco’s task routing APIs, what’s more you can integrate your CRM and ticketing [...]

IST & Genesys commissioned IDC to carry out research regarding cloud adoption and cloud trends in the Middle East. We learnt about who is involved in making decisions on the procurement of [...]