Archives

In the dynamic landscape of artificial intelligence, the Middle East and North Africa (MENA) region is witnessing a profound transformation in conversational AI technologies. At the forefront of [...]

The State of Conversational AI on BSFI in The Middle East 2023 We conducted comprehensive research on Conversational AI in the Middle East, focusing on 26 prominent financial institutions and [...]

Many enterprises may find providing a consistent and personalized customer experience extremely challenging. This is due to the tremendous amount of customer interactions they have to track and [...]

  In the current economic climate, insurance companies are under pressure to reduce operational costs and deliver excellent customer experiences. To do this, they need to improve their [...]

Insurance companies now understand the importance of digital channels to increase customer acquisition rates and provide self-services to customers.  With that comes a challenge of providing [...]

How To Automate Instagram Interactions For Genesys Contact Centers Instagram is considered one of the most used social media platforms worldwide due to the engaging nature of image and video [...]

For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion rate is considered higher for existing customers.  Still, Customer [...]