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Verint | Quality Management
Difference Between Social Media Moderators and Social Data Router
With about 80% of all internet users being active on at least one social media platform, it is the key to being in touch with your customers. If you’re a business but not on social media already, [...]
Verint | Knowledge Management
UiPath RPA | 4 Automations for the Healthcare Industry During COVID-19 Pandemic
It’s an undeniable fact that digital transformation has now become of great assistance in the meantime rather than just a trend. In the current global pandemic, the need for [...]
Why Nun Text to Speech is what you need for e-learning
Narration and use of human voices are quite the recipe to make online learners more interested and emotionally connected with the eLearning course. Fortunately, there is great abundance in [...]
UK Contact Centers: Winning in The New Normal
10 Reasons Why Social Media is essential for your Contact Center during Covid-19 times
Building relations with customers via social media and the way these channels are managed is an essential element of organizational success. Social Media can positively influence sales and [...]
Your Key Solution to Keep your Customers Updated during COVID-19 Times
In the new reality of home working, social distancing, and the global lockdown created by the Covid 19 Pandemic, the need to provide initiative solutions to support remote contact center agents [...]
Genesys Commitment to Business Continuity During COVID-19 Global Pandemic
IST is excited to announce that Genesys has announced a new interim licensing programs to help customers through this global pandemic. You’re probably monitoring news around the Coronavirus [...]