Archives

Transforming Customer Feedback into Personalized Journeys: The Power of Hive CFM and Alterian CJO  In today’s competitive landscape, understanding your customers’ journey is critical. [...]

Many enterprises may find providing a consistent and personalized customer experience extremely challenging. This is due to the tremendous amount of customer interactions they have to track and [...]

Insurance companies now understand the importance of digital channels to increase customer acquisition rates and provide self-services to customers.  With that comes a challenge of providing [...]

For quite a while, it has been known that retaining customers is cheaper than acquiring a new one. Besides that, The conversion rate is considered higher for existing customers.  Still, Customer [...]