Women in The Tech Industry 2022
As we are in Women’s Month, It’s important to recognize Women’s effective role in the Tech Industry, The pioneers in the field who crafted the road for generations, and those who fought to [...]
How to Avoid Common Call Centre Compliance Missteps
Regulatory compliance is a top priority for call centre managers and supervisors. But keeping up with ever-changing standards is a difficult task. The vendors you choose to work with have a big [...]
Join The Multicloud Revolution with Genesys – Multicloud CX
Join The Multicloud Revolution with Genesys; Your business is unique. You have different objectives, strategies, tech requirements, and geographic needs. And you must meet specific security and [...]
Customer Experience Exceeds Financial Performance by The Numbers
We need to understand what the analysts are saying. We need to understand how the market trends are going today. According to the 2020 Global Customer Experience Benchmark report based on the [...]
IST Gold Partner – Genesys A Leader of 2021 Gartner Magic Quadrant for Contact Center as a Service
We IST are extremely proud of our Gold Partner Genesys to be named as a Leader in the recent Gartner Magic Quadrant for Contact Center as a Service. Proving that Genesys is committed to its [...]
The Secret Ingredient to Excel in CX
During the current crisis, an increasing number of organizations strengthened their digital platform for better customer interaction, enabling a means to better assist their customers through [...]
Effectiveness of Social Media on Customer Experience
Businesses around the globe, and across multiple industries, are planning to increase their investments in both customer experience and social media. Building relations with customers via social [...]
Why Genesys Cloud integration with MS Teams?
Benefit from the flexibility of the Genesys Cloud platform and the productivity and communication capabilities of Microsoft Teams. The Genesys Cloud integration with Microsoft Teams can [...]