CUSTOMERS SUCCESS STORIES
Transformation, proven in results
See how enterprises turn CX strategy, technology, and AI into measurable improvements across customer experience and operations.
2 stories
Telecommunications · Genesys
Zain Bahrain achieves award-winning omnichannel excellence.
Zain Bahrain, a leading telecommunications provider in the GCC, has elevated the standard for connected customer experience in a highly competitive telecom market.
+87%
increase in CSAT, NPS and CES metrics
90%+
First Contact Resolution
17%
Reduction in call-in rate
Insurance · Sprinklr
Tawuniya Insurance transforms digital care with 95% faster resolution
Replaced fragmented service channels with a unified Sprinklr environment cutting customer wait times from 45 minutes to 56 seconds.
56s
Wait time (from 45 min)
80%
FCR (from 31%)