Testimonials

“Although there are 3 main providers for Genesys Solutions in Egypt, IST won our business. We knew IST were focused on call centers, with many experts adopting industry best practices, but it was their friendliness from day one, readiness to adapt to our needs, easy communication and a ‘can do’ attitude which sets IST apart. Above all, they offered the best support SLA. Thank you, IST.”

Abdulazziz Hussien Korany

Customer Service Director

“IST was the chosen partner to implement and integrate Genesys omnichannel solution with our bespoke applications, thanks to their local experience and support in KSA. It helped us to optimize and adapt the solution perfectly to our business requirements.”

Saeed Basad

Call Center Technologies Director

“We’ve grown social media traffic by 25%, while simultaneously reducing agent staffing costs by 15%.”

Riyadh Alonazi

General Manager, Customer Care Centers

“Designing & operating powerful customer experience channels are crucial for a finance business like Ziraat. To realize this, a high grade technical engineering support is vital.

Serving as a system integrator to a giant finance corporation like Ziraat, which has millions of customer interactions requires more than just experience. For five years, IST has serviced Ziraat’s Multisite/ Multichannel Contact Center systems.Our business and engineering goals were aligned and IST exceeded our expectations.

IST has well defined business processes and qualified human resources. Ziraat Technology is confident that IST will maintain this high level and continues to be a prominent business partner to us.”

Oğulcan Mercan

Core Networks 2 Manager (UC & LAN Systems)

“IST made a great job of installing the solution and their experts always respond on the spot if we need support.

We can make changes to the underlying business rules on the spot – we don’t need to wait for IT to do that.”

Sary Shukry

Head of Operation Development, Complaint Management and Mobile Number Portability

“IST is the first dedicated vendor in our Industry. However, we did not view them as just a vendor, but a partner to our business. The advice, recommendations and support given by IST is outstanding for us, they are the best vendor we have ever worked with. Thank you IST.”

Eng. Ahmed F. El-Hoseiny

Operations Director

“IST was the chosen partner to implement Cisco Unified Contact Center solution in Mawhiba. During, all project phases their team proved their professionalism and dedication to support their client with their experience; which helped us to optimize and adapt the solution to our business requirements and needs. The support team was also helpful and effective in terms of service quality and responsive time”

Reem K. Al-Mohareb

Senior System Development Specialist

“As we have decided to implement Cisco Unified Contact Centre Solution in our line of business, IST has been dedicated in providing us extensive support and assistance all throughout even though we had a lot of rough time during the implementation, migration, and upgradation of our solution. This dedication and desire to provide solutions to their client’s need has changed our view of them from a client-vendor to be of a technology partner and is looking forward in having more engagement with them in the future.”

Frederick Mendoza

IT – Senior Telecom Administrator

“Matching project timeline, with professional Service Edge after the Go-live, This is IST Networks as they are very flexible to meet the customized requirements.”

Ahmed Sallam

Contact Center Service Director

“IST Networks has been pivotal in supporting the launch of our Sprinklr Contact Center solution. Their subject matter expertise and flexibility throughout the implementation process has been critical in the successful launch of the solution. We look forward to a strong relationship with IST and are confident in their abilities to support the ADX Contact Center journey.”

Ahmed ElBehiry

Contact Center Project Manager