Voice AI that responds in under 500ms.
Deploy intelligent voice agents that understand context and resolve conversations in real time.
Build AI conversations that feel human.
XCAI was built around that single principle. Every architectural decision, from multi-tenant infrastructure to real-time audio streaming, exists to make AI-powered conversations feel as natural as speaking to a human agent.
A voice interaction, from start to finish.
Every XCAI conversation moves through four stages — each one optimised for speed, accuracy and naturalness.
Voice Input
High-quality audio capture with noise filtering picks up the customer's voice clearly on any device, across any network condition.
Speech to Text
Real-time transcription with voice activity detection identifies the exact moment the customer finishes speaking, triggering the response immediately.
AI Response
The language model generates a contextually accurate reply, drawing from the agent's knowledge base, conversation history, and configured behaviour rules.
Voice Output
A natural-sounding, customisable voice delivers the response. Tone, speed and style are all configurable per agent, per use case, per audience.
Built for enterprise voice AI.
Every layer of XCAI is designed for speed, scalability, and seamless integration.
Learn MoreSub-second response, every time
Real-time audio streaming delivers responses in under 500ms with intelligent voice detection.
Every tenant, fully isolated
Multi-tenant architecture keeps every organisation's data, configuration, and performance completely separate.
Deploy in hours, not weeks
No-code setup lets you configure, test, and launch AI voice agents in just a few steps.
Connect to your existing systems
Integrate with CRM, help desk, and business applications through APIs, webhooks, GraphQL, and SDKs.
Secure by design. Scalable by architecture.
Multi-tenant Isolation
Complete separation of data, configurations, and performance across every tenant on shared infrastructure.
Enterprise Authentication
Role-based access control with enterprise identity integration and granular permission management.
End-to-end Encryption
Protect every voice stream and data exchange with encryption in transit and at rest.
Real-time Monitoring
Monitor conversations, platform performance, and operational metrics through built-in dashboards and alerts.
Cloud-agnostic Infrastructure
Deploy on AWS, Azure, or GCP with APIs, webhooks, GraphQL, and database integrations.
Elastic Scale
Support 10M+ concurrent users with automatic scaling and a 99.99% uptime SLA.
Two decades of CX engineering behind every agent.
A certified IST engineer owns the integration from day one, connecting XCAI to your contact centre, CRM and data systems. The hard part is done by people who have done it before.
Agent authors, administrators and IT teams are trained as part of every deployment. As-built documentation and operational runbooks are handed over at go-live.
Quarterly reviews, performance benchmarking and response-rate analysis — structured to keep improving agent quality and resolution rates long after launch.
Critical-case support around the clock. Standard requests on 8×5 SLA. Hypercare coverage through go-live. The team stays on the account, not just the project.
Wherever customers expect to be heard.
XCAI voice agents are deployed across six industries, each configured for the language, the regulation and the moment that matters most in that sector.
Customer Service
Deliver 24/7 support across voice and digital channels with intelligent routing, multilingual conversations, and up to 40% faster resolution.
Healthcare
Automate appointment scheduling, patient follow-ups, and triage with secure, compliant voice AI built for healthcare environments.
Education
Support personalised tutoring, language learning, and student services with AI that adapts to every learner's pace.
Retail & E-commerce
Help customers discover products, track orders, and receive personalised recommendations that increase conversions by up to 25%.
Financial Services
Handle account enquiries, fraud verification, and financial guidance through secure, intelligent conversations built for banking.
Travel & Hospitality
Simplify reservations, itinerary management, and multilingual concierge services with AI available throughout the customer journey.