10 ways to improve your retail contact center
The main focus of any organization in the world is to make their customers satisfied, build new and create loyal ones. In order to do that enterprises started to shift to cloud solutions, which [...]
Archives
EUDATA’s CX 2019 Predictions
EUData is one of IST’s leading partners when it comes to providing omnichannel customer engagement solutions, whether integrated within your existing Cisco contact center, other vendors or [...]
Genesys’s 2019 CX Predictions
We are lucky with this prediction from Genesys, as not only we have what Mohamed Afifi (Managing Director – Middle East, Genesys) share with us his prediction on CX for the Middle East [...]
Verint’s 2019 Customer Experience (CX)’s Prediction
Every year, in December, at IST we make our prediction for the next year in the trends for the CX. This year we thought to do it differently. We’ve asked our technology partners on their [...]
Gartner: 7 ways to shape your CX for Gen Z
For a long time, we have been advocating about future proofing your contact centre/customer experience strategy by adapting to the needs of Gen Z, Y & X. Gen Y & X have been your [...]
Cisco: “Don’t knock down CX/CE Silos, But Bridge them!”
There is something special about the Cisco Customer Experience/ Contact Center / Customer Engagement strategy that makes it stand out. See Cisco believes in connecting technologies that are best [...]
Cisco UCCX supports messaging channel.
Cisco Unified Contact Center Expressor Cisco UCCX now supports Facebook Messenger! and this comes at the perfect time as news reports that fewer people are engaging with brands on their public [...]
Cisco Contact Center Peer Reviewed
More and more, I believe that people will be starting looking at peer reviews than analysts review. That’s because the peers are the ones that actually use the system. As I was with doing [...]
Why Move from Avaya?
Why to reduce the risk of Avaya? Years ago, Avaya was bankrupt and was sold to two companies. This instability of management and financial problems lead to a failure of support for the solutions [...]
Suffering Cart Abandonment?
Technology is playing an important role in our daily life, where it changed our buying behaviour from visiting stores to buying from online websites or mobile apps. Some consumers will still [...]