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As a marketeer, it is my duty to promote our solution portfolio.  One of our main solutions is Genesys Cloud – formerly known as PureCloud.  It’s natural to assume that I’m biased to [...]

I keep repeating this across my blog posts, but one of my favorite things about Cloud Contact Centres is it’s an on-going cycle of new features being added to it. PureCloud being the [...]

UIPath doesn’t have a journey to be a leader in the RPA space, but as a matter of fact, it was born as a leader within the field. This can be validated by Gartner, Forester and a number of [...]

One of the things I personally love about Cloud Contact Centre is “Cloud Speed“, which is your organisation getting access to new features as soon as they are released, rather than [...]

Everyone in the industry is excited about the new release of Unified Contact Center Enterprise version 12, including us at IST. There are so many different updates to dive deep into, but for [...]

We’re thrilled with the latest release of Cisco Unified Contact Center Express (UCCX) 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even [...]

Nowadays, organizations are investing a lot in having a cloud contact center, to powerfully engage with their customers through multiple channels. Unfortunately,  some might still not be [...]