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During the challenging times of Covid-19 the we live nowadays, most businesses struggle with Workforce Optimization WFO by Verint. Lots of questions are asked by CEOs and Workforce Managers about [...]

Experts say to remain at the forefront – organizations need a good capacity to retain, develop, organize and utilize their employees’ capabilities. “Knowledge” is at [...]

  Narration and use of human voices are quite the recipe to make online learners more interested and emotionally connected with the eLearning course. Fortunately, there is great abundance in [...]

.في بعض الأحيان يفضل الناس الاستماع عن القراءة، وذلك في حالات يجب فيها أن لا تفقد تركيزك على ما هو أمامك عند القيادة مثلا أو المشي أو ركوب الدراجة وبالنظر إلى الحلول التي توفر لك ذلك بشكل سريع [...]

What is invoice automation in the RPA World? RPA does all the magic in Invoice automation process, that allows straight through processing (no human interaction) most of the time for the entire [...]

We all as consumers know the amount of time usually consumed while ordering food. We call our favorite restaurant/fast food chain, get to the IVR, choose a language, choose the option that will [...]

.Cortanaو  SIRI أصبح استخدام الأوامر الصوتية أمرًا شائعًا في الوقت الحاضر ، حيث يستخدم المزيد من مستخدمي الهواتف المحمولة مساعدين صوتيين مثل .وهي أنظمة صممت من خلال برامج تحويل النص إلى كلام [...]

As with any business, contact center outsourcing companies, do care about their profit margins. At the end, that is one of the main priorities of any business.  There are two ways to increase [...]

Using voice commands has become pretty common nowadays, as more mobile phone users use voice assistants such as Siri and Cortana. These systems are built with Text-to-Speech and speech [...]